Below are our Frequently Asked Questions:
Purchasing a Course
I’d like to purchase an online course but I’m not sure how the process works. Can you explain it?
You will first need to register with our website, which is free. After logging in, click on the online course you’d like to purchase and complete the payment information. Once payment has been verified by the system, you will gain access to the course. You will now have access to all lessons, quizzes, downloadable products and information, and announcements that are available for the course.
What forms of payment do you accept?
We accept payment via all major credit and debit cards. We also accept Apple Pay and Google Pay on supported devices. We also accept payment via check, see below for paying for an online course by check.
I need an invoice for my training department. Can I receive one for an online or in-person course?
Yes, absolutely. For in-person courses, we automatically send you an invoice when you register. For an online course, please email us with this request and we’ll send one to you.
I paid for an online course. Can I receive a receipt for my payment?
Yes. Send us an email and we’ll have the learning management system send you a receipt.
I need the W9 for your company. How can I receive this?
We send a link to our W9 with each registration confirmation email for our in-person courses. We also include a personalized invoice, tuition policies, and other course logistics information.
Me or my employer would like to pay for an online course by mailing a check. Is this possible?
Yes. Send us an email to let us know which course you plan on purchasing. Once we have received payment, we will give you access to the course through our learning management system.
When should payment for an in-person course be made?
Payment should be made as soon as the invoice is received. Payment is due within two weeks of the course start date. Any exceptions will need to be approved by us prior to the start of the course.
Do you offer any discounts?
Discounts are offered on a case-by-case basis. We work carefully with our instructors to set pricing for our courses, and any discounts must be approved by them. Discounts in the form of sales will be offered occasionally for short times only. The best way to learn when a discount will be available is to become a subscriber to our site as subscribers are guaranteed to hear about our sales and discounts.
Registering for a course
I am a training manager who needs to register for a course and make payment for someone else at my agency. How should I do this?
For in-person courses, please enter the student’s name and information into our registration form and enter a comment with your email and a nnotation that you will be making payment. We will CC you on our emails.
For online courses, the student who will receive the course should create an account with us. If possible, they should use the department’s credit card with billing information when completing the checkout process. If this is not possible, the person making the payment (training manager or other personnel) should also create an account. When completing checkout, the training manager should put the name that corresponds with the credit card under Billing details. The email address at the bottom should be the email address of the student. This will link back to their user account and give them access to the course.
Course Certificates
Will I receive a certificate of completion after taking a course?
Yes. For in-person courses, these are emailed to the student after the course has been completed. Please note that we do not provide certificates for incomplete or partially completed in-person courses. For online courses, your certificate of completion will be automatically generated by the system after you have completed all modules of the course or after you have clicked on “Complete Course”. For live webinars, certificates will be available after the date of the webinar.
Online Course Access
I have completed an online course but I’d like to go back to review some of the lessons. Is this possible?
Yes. If you are unable to access the course lessons and you are within the limits of the course expiration date, please email us so we can reset your course for you.
I am experiencing a technical problem with accessing my online course. What should I do?
Please email or call us ASAP so we can troubleshoot the problem. We can fix most problems that are brought to our attention the same day we are notified. There may be times when we will need to submit a support ticket to our web host, domain server, learning management system provider or other integrated plugin or platform provider. If this rare circumstance should occur, we ask your patience as we work to get your course back online. If necessary, we will extend your course access so you are not penalized for any down time.
I would like to buy one of your online courses, but my country is currently not supported by your system. Can I still purchase a course?
Please email us and we can work together to find solutions on how to provide the course to you.
Course Content
I liked the course I took and have some questions for my instructor. Can I speak with them?
Yes, our instructors would be happy to talk with you about the course lessons and answer your questions. Please reach out via our email and we’ll put you in touch with them.
I would like to become an instructor for Spatial Analysis Etc, is this possible and how can I do this?
We are always looking for qualified instructors and encourage you to reach out to us if you are interested in becoming an instructor. You can send us an email or click the “Become Instructor” button on the student dashboard. We will reach out to you to hear about your qualifications and areas of expertise.